All items are MADE TO ORDER ,this DOES NOT mean we do CUSTOMIZATION. We ONLY sell pieces from our collections We do not accept returns for refunds.
However, we will gladly exchange unworn, unwashed, or defective merchandise PURCHASED on www.audeswim.com
Exchange request must be received within 4 days of the delivery date. All swimwear must be returned back to us in it’s original packaging, all tags must be attached and sanitary liner in place for the exchange to be considered valid.
If you would like to exchange your purchase for another item with a higher value, the difference in cost of the exchanged item will be required. Please note that we do not issue prepaid return shipping labels, and you will be responsible for all return shipping fees. Once we have received your package, your exchange will be processed within 2-7 business days.
AudeSwim uses the finest quality MATERIALS available, however we are not liable for any damage, or fading due to highly chlorinated pools, hot tubs, sand, and tanning oils deemed as not normal wear and tear.
An order can only be changed or cancelled within 24 hours of it being placed and as long as it has not been shipped. Any orders for Pre-Order or Special Order Item(s) cannot be changed or cancelled. Please contact us if you need to cancel or make changes to an order.
Questions about the Returns and Exchanges should be sent to us at INFO@AUDESWIM.COM.