Q. What types of payment methods do you offer?
A. We accept Visa, MasterCard, American Express, Discover, and PayPal
Q. Do I have to order online?
A. We are online only so therefore all orders must be made online and on the plus side you will be able to shop 24/7 all over the world.
Q. When will I receive my order?
A. Most orders take 3-5 business days (Business days are MON-FRI) Once processing is complete standard shipping takes 3-5 days and you will receive an email notifying you of your tracking number.
Q. Why have my order been cancelled?
A. 1. We were unable to verify your billing information
2. The item suddenly became out of stock. If your credit card has been declined, most likely your order was not accepted due to a billing address or zip code mismatch. You may want to contact your bank about getting this verified because the more you try, the more pending charges will appear. It should take about 1-3 business days for the temporary charges to be removed. Your credit card will never be charged unless your credit card is approved.
Q. How do I change my order or cancel it?
A. An order can only be changed or cancelled within 24 hours of it being placed and as long as it has not been shipped. Please contact us if you need to cancel or make changes to an order.
Q. What if my package comes damaged?
A. We are committed to providing our customers with excellent customer satisfaction. Each package is inspected before shipping. We strive for excellence, however in the event this should happen, please contact us immediately, firstname.lastname@example.org preferably the day you receive it and we will advise you how we can handle the issue.
Q. What do I do if I never receive my package?
A. Your tracking number will provide a date of delivery. If it is not received by then, please contact either USPS at (800) ASK-USPS depending on which carrier provided in “Your order has shipped” email. Please note we are not responsible for any delays the shipping carrier may have. However we will resolve any issues we can on our end.
Q. Do you ship Internationally?
A. INTERNATIONAL ORDERS: Yes we ship worldwide. Items in your order that are designated for shipment to countries outside of the U.S. may be subject to taxes, brokerage fees, customs duties and fees levied by the destination country (“Import Fees”). There may be duties and taxes imposed on your order that aren’t reflected in our prices. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Aude Swim™ is not responsible for any of these charges. The shipping charge only covers the shipping. Please note that we are not responsible for delivery arrival times/dates, as Customs can hang on to your package for reasons beyond our control.
Q. Will my signature be needed for my delivery?
A. On expedited shipping a signature will be required.
Q. Do you provide tracking info for packages?
A. Yes, every package will have a tracking number. Once the payment is accepted you will receive an email confirmation of your order. Once your item(s) is shipped you will be notified by email with your tracking number.
Q. What is the return/exchange policy?
A. We will gladly accept exchanges within 4 business days, in the same condition as received.Buyer is responsible for return cost.